Terms of Service

Last updated: 6 September 2025

Important Legal Notice

By using OurHouseHub, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to these terms, do not use our service.

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1. Service Description

OurHouseHub is a Software-as-a-Service (SaaS) application that provides household management tools and organization features. Our service includes:

Digital organization of household items and categories
Expiry tracking and reminder systems
Document and information management
Multi-user household collaboration
Data export and backup capabilities

We provide access to our service through web browsers and mobile applications, with data stored securely in the cloud.

2. User Accounts & Registration

Account Creation

• You must be 18 years or older to create an account
• Provide accurate, current, and complete information
• Maintain and update your account information
• You are responsible for account security

Account Security

• Keep your login credentials secure
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account
• Do not share your account with others

Important: You are responsible for maintaining the confidentiality of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

3. Acceptable Use Policy

Permitted Uses

• Personal household management and organization
• Legitimate business use for small businesses
• Educational and research purposes
• Data backup and organization

Prohibited Uses

• Illegal activities or content
• Harassment or abusive behavior
• Attempting to gain unauthorized access
• Interfering with service operation
• Sharing inappropriate or offensive content
• Commercial redistribution of our service

Violation Consequences: Violation of these terms may result in account suspension, termination, or legal action. We reserve the right to investigate and take appropriate action against any violation.

4. Subscription & Payment Terms

Subscription Plans

• Monthly and annual subscription options available
• Pricing subject to change with 30 days notice
• All fees are non-refundable except as specified in our refund policy
• Taxes may apply based on your location

Payment & Billing

• All payments are processed securely through Stripe
• Automatic billing on subscription renewal
• Valid payment method required
• Failed payments may result in service suspension
• Late payment fees may apply
• We do not store your payment information

Refund Policy: Please refer to our detailed refund policy for information about refunds, cancellations, and billing disputes.

5. Data & Privacy

Data Ownership

• You retain full ownership of your data
• We only process data to provide our service
• Data access through our platform
• Data deletion upon request

Data Security

• Industry-standard encryption
• Regular security audits
• GDPR and CCPA compliance
• Secure data centers

Privacy Commitment

We never sell, rent, or share your personal data with third parties. Your privacy is our top priority.

6. Service Availability & Support

Service Level

• We strive to maintain high service availability
• Cloud-based service with regular maintenance
• Scheduled maintenance windows
• Emergency maintenance notifications when possible

Support Services

• Email support available
• We aim to respond within 24-48 hours
• Comprehensive help documentation

Contact Information: For support and contact details, please visit our dedicated contact page.

7. Termination & Cancellation

User Termination

• You may cancel your subscription at any time
• No cancellation fees apply
• Service continues until billing period ends
• Data export available for 30 days

Company Termination

• We may terminate accounts for terms violations
• 30 days notice for service discontinuation
• Data export and refund options provided
• Emergency termination for security threats

Cancellation Details: For complete information about cancellation procedures and what happens to your data, please refer to our cancellation policy.

8. Limitation of Liability

To the maximum extent permitted by law, OurHouseHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, or business opportunities
Service interruptions or data loss
Third-party actions or content
Security breaches or unauthorized access

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via:

Email notification to registered users
In-app notifications
Website announcements
Updated terms posted on our website

Continued use of the service after changes constitutes acceptance of the new terms.

10. Governing Law & Disputes

These terms are governed by the laws of the United Kingdom. Any disputes shall be resolved through:

Direct communication and negotiation
Mediation if necessary
Legal proceedings in UK courts

We encourage users to contact us directly to resolve any issues before pursuing formal dispute resolution.